Refund & Returns Policy

Ready to Wear Gowns – Final Sale

Our Ready to Wear gowns are offered at up to 70% off the original retail price. Each gown is one of a kind, never worn, and sold as a clearance item.

Because of the unique and discounted nature of these gowns:

• All Ready to Wear sales are final

• No refunds

• No returns

• No exchanges

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Try-On Appointments

You are welcome to book an appointment to try on Ready to Wear gowns at our boutique before purchasing online. Please contact us at hello@theivorylounge.co.uk or call+44 (0)1752 875702 to arrange a visit.

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Condition of Gowns

Every gown is carefully inspected by our team before being listed online and again before dispatch. Any minor imperfections (if present) will be described in the product listing.

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Shipping & Delivery

• Orders are shipped within 48 hours.

• All gowns are sent via tracked, insured delivery.

• International orders may be subject to duties and taxes, which are the responsibility of the customer.

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Alterations

Ready to Wear gowns are sold in their current size and condition. Most gowns can be altered by a professional bridal seamstress. We recommend booking alterations as soon as possible after purchase.

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Questions Before Ordering

If you are uncertain about sizing, fit, or condition, please contact us prior to purchasing at hello@theivorylounge.co.uk.

We are happy to provide extra photos, measurements, or information to help you choose your gown with confidence.

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⚠️ Important: By completing your purchase of a Ready to Wear gown, you acknowledge and agree that your order is final sale and cannot be returned, refunded, or exchanged.